Privacy Policy
Introduction
LUCKY ECOMMERCE LTD (hereinafter referred to as the "Company" "we" "us") considers that the protection of personal data is a social responsibility and the Company endeavors to process (“you “your” “customer”) personal data in accordance with applicable data protection laws.
In order to manage and operate an online shop that customers can use with confidence, the Company has adopted this "Privacy Policy".
Scope of Privacy Policy
The Privacy Policy notifies you about the personal data collected, used, and processed relating to you, and how you can expect your personal data to be used and for what purpose.
When customers use glowups-365.com (hereinafter referred to as "the website") to purchase products, contact the Company , subscribe to e-mail magazines, etc., customer personal data will be processed. Personal data collected and processed when customers use this website will be managed in accordance with our Privacy Policy.
Please understand that by accepting this Privacy Policy and submitting any personal data to us, you agree that we may collect, use, disclose and retain such data in accordance with this Privacy Policy, and as permitted or required by law. If you do not agree with this Privacy Policy, then please do not accept them or provide any personal data to us.
If you do not provide us with the necessary personal data, or ask us not to process your personal data, we may not be able to perform the activities that you are expecting from us (for example, to provide you with information, or goods or services) or we may be prevented from complying with our legal obligations. In this case, we may have to reject your request or otherwise not fulfill your expectations – in which case we will seek to notify you.
How does the Company collect personal data
The Company collects your personal data directly from you (i.e. this is the personal data you provide to us when using our website) and through publicly available sources including your social media channels if you connect them with the website. Details of the types of personal data that the Company collects is specified in Schedule 1 below.
The Company also collects your personal data by deploying cookies as described below.
What personal data we collect and how we collect it
We collect the content, communications, payment and other information you provide when you use the website. Including when you sign up for an account or place orders using the website. This includes your name, email address, mobile, nationality, gender and your location. We collect and process your personal data for the following
We also collect the following personal data:
Usage: we collect information about you, such as the type of products you are interested in, and the time, frequency and duration of your activity on the website.
Device information: we collect information on the devices you use, such as the model and kind of the device you are using to access our services, the operating system, hardware and software version together with other technical information (e.g. your IP address).
Your opinions about our products and services: information you share rating your experiences and satisfaction with the provision or receipt of our products an services via the website together with any information you share about any disputes.
Ads appearing on our site may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.
How and why do we use your personal data
We use your personal data for the following purposes:
When the company handles the order procedure on behalf of customers, confirms the order content, and for exchange and refund procedures
When responding to customer inquiries
Ask customers to provide their opinions and impressions of our services
For purposes for which the company has contacted the customer individually and obtained individual consent
Create statistics by customer attributes (age, address, etc.)
Provide and display information and services that match each customer's preferences
Safe management of personal data
Security
In order to ensure the accuracy and security of personal data, we will take reasonable security measures for access management of personal information, restrictions on taking out methods, unauthorized access, leakage, loss, destruction, tampering, etc. In addition, in the event of an accident such as leakage of personal information, we will promptly take appropriate measures, including measures to prevent recurrence.
international transfers of personal data
The Company may subcontract the processing of your data to, or otherwise share your data with, service providers located inside or outside the Kingdom of Saudi Arabia. Such subcontractors may be engaged in, among other things, the provision of goods and services to you, the processing of transactions, payments and/or the provision of support services. By accepting this Privacy Policy, you agree to any such transfer, storage or use.
The Company will fulfil any requirements in relation to the international transfers of personal data under applicable data protection laws (such as adopting standard contractual clauses approved by the KSA data protection authority before making any transfers).
(Subcontractors include shipping companies, direct mail printing companies, collection and sales companies in the case of non-payment, etc.)
Disclosure of personal data to third parties
We may share your personal data with the following:
Business partners, affiliates and advertisers: We may share personal data regarding customers with our business partners (including logistics providers), trusted affiliates and advertisers for the purposes outlined above.
Third party service providers: we may work with third-party partners (including IT providers) to improve and provide the website, and we might need to share some of your personal data with these persons; however we impose restrictions on how these persons can use and disclose the data we provide in accordance with applicable laws and regulations.
Government authorities: the Company may share your personal data with government authorities if required to do so in accordance with applicable law; to establish and/or enforce our rights or to protect our property; to defend against legal claims; or as otherwise required by law. We reserve the right to raise or waive any legal objection or right available to us.
By accepting this Privacy Policy you consent to the above sharing and disclosure of your personal data to the extent your consent is a requirement in order for the disclosure to lawfully take place under applicable laws and regulations.
Data Retention
We keep your personal data for no longer than necessary for the purposes for which it is processed or when you delete your account on the website (whichever comes first).
The length of time for which we retain personal data typically depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. Once we no longer need to keep your personal data we will take reasonable steps to erase it from our systems and ensure it is erased from those systems where it is processed on our behalf.
Customer Rights
Customers have all relevant rights under applicable data protections as data subjects, including:
The right to be informed – to inform you of the valid legal or practical justification for collecting your personal data, and the purpose of such collection, and that your personal data should not be processed later in a manner inconsistent with the purpose for which it is collected.
The right to have access and obtain a copy of your personal data – the right for you to have access to it and obtain a copy of it in a clear and readable format.
The right to request correction, completion or updating of your personal data that the Company controls.
The right to request the destruction or deletion of your personal data which Company no longer needs to process for the purposes for which it was collected.
The right to withdraw your consent at any time, where we relied on your consent to use and disclose your personal data. If you do this we may not be able to provide access to the website or deliver products to you.
The right to object to processing – the right to object to certain types of processing, including processing for direct marketing (i.e., if you no longer want to be kept informed of our news or marketing.)
The right to lodge a complaint – the right to make a complaint with the way your personal data has been processed with the relevant supervisory authority
You can exercise your rights set out at (a) to (g) above by contacting us and they are subject to any exemptions permitted by applicable laws and regulations or otherwise required to protect the rights of others. Please contact us at the address/contact details below if you wish to exercise your rights in relation to your personal data. We may ask you to provide suitable identification when you seek to make any of these requests, in order to verify your identity.
About cookies
When customers visit this website, the Company will identify information terminals such as computers, mobile phones and smart phones used by customers in order to browse, improve the convenience of this website, publish advertisements, obtain statistical data, etc. Cookies and personally identifiable information (collectively "cookies") will be sent and recorded on the hard drive.
Cookies do not contain any of your personal information (name, address, email address, phone number). We will use the acquired cookies together with customer information to the extent necessary to achieve the purpose of use described in “What personal data we collect and how we collect it”.
We may use advertising delivery services provided by third parties, and in connection with this, third parties may acquire and use cookies, etc., of customers who visit this website. Cookies, etc. obtained by third parties will be handled in accordance with the third party's privacy policy.
Customers can select settings related to sending and receiving cookies from "Allow all cookies", "Reject all cookies", "Notify user when a cookie is received", etc. Please note that if you choose to refuse the setting of all cookies, you may be restricted from using various services on the website, such as being unable to receive services that require authentication.
Other Confirmation Items Regarding Internet Privacy
Please keep in mind that if you voluntarily disclose personal information on publicly accessible internet forums or otherwise, that information may be collected and used by others. If you post your email address, you may receive unwanted messages based on the information posted there. Customers must be aware that they transmit information at their own risk.
Third-party websites and services that can be accessed through this site, or companies that collect personal information through sweepstakes, promotions, etc., have their own privacy and data collection rules, independent of our Company. We have no obligation or responsibility for the terms and activities of these independent third parties.
Changes and Notifications of Processing of Personal Information
Due to the company's business needs, the implementation of new laws and regulations, and the revision of existing laws, the company may change the content of this Privacy Policy without prior notice. If we change it, we will post it on our website and let you know. Please check this page for the latest content when using it.
Disclosure, Correction and Deletion of Personal Information
If a customer requests disclosure, correction, etc. or suspension of use of personal data, the Company will respond promptly after confirming the customer's identity in accordance with the procedures prescribed by the company.
Company Name (Personal Data Controller): LUCKY ECOMMERCE LTD
Company's representative： Jackson Wu
Company address: Room503, 5/F, Wayson Commercial Building 28 connaught Road West, Sheung Wan
Tel: 966599145270
After-sales service line:service@larch-mall.com